WorkCover Queensland psychology by telehealth
Telehealth Psychology Australia provides psychological support to people with an accepted WorkCover Queensland claim. We see clients by secure video, anywhere in Australia. There is no office to attend and nothing to install. You meet your psychologist from a private space of your choosing.
Your psychologist would be one of our Registered Psychologists with the Psychology Board of Australia through AHPRA. Both hold general registration with no area-of-practice endorsement (generalist scope), and there is no clinical-area fee tier.
Psychological support for workplace injury
Sessions run for approximately 50 minutes (46 to 50 minutes) and use approaches including Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), Dialectical Behaviour Therapy (DBT) skills, schema therapy, Eye Movement Desensitisation and Reprocessing (EMDR), and supportive therapy. Where it is useful, we use brief validated measures such as the K10, PHQ-9, GAD-7, and DASS-21 to track how you are going over time.
Australian clinical guidance, including from the Australian Psychological Society, supports psychological therapies such as CBT and ACT for conditions like anxiety, depression, and trauma. Individual experiences vary.
How sessions work
- Secure video, anywhere in Australia
- About 50 minutes (46 to 50 minutes)
- Children and adults
- CBT, ACT, DBT skills, schema, EMDR and supportive therapy
Approval before sessions begin
Treatment under WorkCover Queensland is funded by the insurer and requires approval before sessions begin.
If you are unsure of your claim number or who your case manager is, your employer, your GP, or WorkCover Queensland can help you confirm these details before you book.
What needs to be in place
- Your claim must be accepted by WorkCover Queensland or a self-insurer.
- Psychological treatment is approved by the insurer or your case manager.
- The first 6 psychology hours are usually pre-approved by WorkCover Queensland. Further sessions require ongoing approval from the insurer or case manager.
- Telehealth is accepted by WorkCover Queensland, so sessions can be delivered by secure video.
For an approved claim, you pay nothing
For an approved WorkCover Queensland claim, you pay nothing for your sessions. Sessions are billed directly to the insurer, not to you.
If approval lapses or sessions fall outside what the insurer has approved, we will tell you before any further session is booked so there are no surprises.
Working with insurers and providers
We work with insurers, case managers, and rehabilitation providers to support a claimant’s recovery and, where appropriate, return to work.
How to refer
- Email the referral and approval details to directors@thpa.au, including the claim number, the approved number of sessions, and the insurer or self-insurer.
- Confirm the claimant’s contact details and consent to be contacted.
- We will arrange an initial session by secure video and confirm scheduling with the claimant.
Reports and communication
- We can provide progress updates and reports to the insurer or case manager with the claimant’s consent.
- We invoice the insurer directly at $277 per session.
- Telehealth is delivered through Halaxy Telehealth: browser-based video by Amazon Chime, hosted on AWS in Sydney, with AES-256 encryption. Sessions are not recorded.
Concerns after a work-related injury
We provide psychological support for the kinds of concerns that commonly arise after a work-related injury or incident, including:
- Work-related stress and burnout
- Anxiety
- Depression
- Adjustment to injury or changed circumstances
- Trauma and the effects of a distressing workplace event
Treatment is tailored to your situation and the goals set out in your WorkCover plan. Individual experiences vary.
See what we help with
Five steps to your first session
You can contact us at any point if you have questions about how WorkCover treatment works. Our email is directors@thpa.au.
- 01
Confirm your claim and approval
Confirm your WorkCover Queensland claim is accepted and that psychology treatment is approved (the first 6 psychology hours are usually pre-approved).
- 02
Gather your details
Have your claim number and case manager details ready.
- 03
Contact us
Contact us at directors@thpa.au to arrange your first session.
- 04
We confirm and send a link
We confirm the appointment and send a secure video link before your session.
- 05
We bill the insurer
We bill the insurer directly at $277 per session.
WorkCover, answered
A few things people often ask about WorkCover Queensland sessions. If your question is not here, send us a message at directors@thpa.au.
Yes. WorkCover Queensland accepts psychological treatment delivered by telehealth, so you can attend sessions by secure video from anywhere in Australia.
No. For an approved claim, sessions are billed directly to the insurer at $277 per session. You do not pay out of pocket for approved sessions.
The first 6 psychology hours are usually pre-approved by WorkCover Queensland. Any sessions beyond that require ongoing approval from the insurer or your case manager.
You need an accepted WorkCover Queensland claim and insurer or case-manager approval for psychological treatment. Your GP and case manager can assist with this.
Sessions run for approximately 50 minutes (46 to 50 minutes).
We provide reports to the insurer or case manager only with your consent, and we discuss with you what those reports cover. Your personal and health information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Please give at least 24 hours notice. Late or missed sessions may be charged the full fee. Genuine emergencies and technology failures are handled with discretion.
No. Sessions are not recorded. An optional AI note-taking tool (Halaxy AI Scribe) is only used with your separate consent; it is Australian-hosted, keeps no audio, and is not used to train AI models.
How to reach us
If you have an accepted WorkCover Queensland claim and approval for psychological treatment, you can contact us to arrange your first session. Case managers and rehabilitation providers can send referral and approval details by email.
Telehealth Psychology Australia Pty Ltd
- Telehealth Psychology Australia Pty Ltd
ACN 695 737 154 · ABN 83 695 737 154 - Email: directors@thpa.au
- Website: thpa.au
- Service area: Australia-wide (telehealth only)
- Registered address: Level 18, 324 Queen Street, Brisbane QLD 4000 (a virtual office; THPA is telehealth only)
We work across Medicare Better Access, NDIS (self-managed and plan-managed), WorkCover Queensland, DVA, and private funding. Bookings are handled securely through Halaxy. Verify current rebate and fee amounts with the relevant scheme.
Ready when you are
If you have an accepted WorkCover Queensland claim and approval for psychological treatment, contact us to arrange your first session. We will confirm the appointment and bill the insurer directly.
A 2-minute enquiry · a reply usually within one business day · no health details needed