Psychology support under the NDIS
Telehealth Psychology Australia works with NDIS participants by secure video, anywhere in Australia. Therapy is linked to the goals in your plan and to the day-to-day impact of your disability, which is what Capacity Building funding is for. You do not need a referral to begin. This page sets out what we work on, what we can put in writing for a plan review, how sessions are funded, and how plan managers and support coordinators engage us.
Therapy linked to the goals in your plan
We start from the goals written into your plan and from the parts of daily life your disability affects: getting the day started, managing distress, sleeping, handling appointments and transitions, being around other people. Sessions build skills in those areas, at a pace that suits you, and we review how it is tracking against your goals as we go.
You work with the same psychologist each session, which matters when progress depends on not having to explain your history again. Sessions run for approximately 50 minutes and are booked in advance through Halaxy Telehealth, which opens in your web browser with nothing to install. Because it is telehealth, there is no travel and no catchment: we work with participants in regional and remote areas on the same terms as everyone else. Sessions are not recorded.
Where behaviour is part of the picture, our psychologists are trained in working with the functions of behaviour: what a behaviour achieves for the person, what sets it off, and what keeps it going. We work from positive behaviour support principles, which means building skills and changing the conditions around a behaviour rather than trying to suppress it, and teaching a replacement that meets the same need more safely. In practice that looks like understanding the pattern with you, then working on the skills and routines that make the behaviour less necessary. Carers and family can be part of that where the participant consents.
The therapies we use include behaviour therapy, cognitive behavioural therapy (CBT), acceptance and commitment therapy (ACT), dialectical behaviour therapy (DBT) skills, schema therapy, eye movement desensitisation and reprocessing (EMDR), and supportive therapy. Where it helps, brief validated questionnaires (K10, PHQ-9, GAD-7, DASS-21) track change over time, which also gives you something concrete for a plan review. These therapies are supported by clinical practice guidelines including those of the National Institute for Health and Care Excellence (see NG222 on depression, CG113 on anxiety and NG116 on post-traumatic stress disorder). Individual experiences vary, and we will discuss with you what a course of therapy might reasonably involve.
At a glance
- Funded under Capacity Building, Improved Daily Living.
- Self-managed and plan-managed participants; children and adults.
- The same psychologist each session.
- Sessions of approximately 50 minutes, scheduled in advance.
- Telehealth only, Australia-wide, including regional and remote.
- Secure video by Halaxy Telehealth (browser-based; video provided by Amazon Chime on AWS Sydney; AES-256 encryption; sessions are not recorded).
Self-managed and plan-managed welcome
Telehealth Psychology Australia is an unregistered NDIS provider. This is a factual statement about our registration status, not a measure of quality. It affects who can use NDIS funding to access our services.
Self-managed participants
Welcome. You manage your own plan funding, and you or we can invoice against your plan as agreed.
Plan-managed participants
Welcome. We invoice your nominated plan manager directly, so no invoice comes to you.
Agency-managed participants
Not available. Agency-managed (NDIA-managed) participants must use a registered provider, and we are unregistered. We are happy to suggest alternatives.
If you are not sure how your plan is managed, your plan manager or support coordinator can confirm this, or you can contact us and we will talk it through.
How is NDIS psychology funded?
Psychology is funded under Capacity Building, Improved Daily Living, and the work is linked to the goals in the plan and to the day-to-day impact of the participant's disability. Sessions draw down the funding already in the plan.
- NDIS rate: $252.99 per hour (GST-free), as set in the NDIS Pricing Schedule.
- Self-managed: you or we invoice against your plan as agreed.
- Plan-managed: we invoice your nominated plan manager directly.
- Report writing and other non-face-to-face time is billed at the same hourly rate, as set out in the service agreement.
- An NDIS service agreement applies before the first session.
Before your first session, we will put in place an NDIS service agreement that sets out the service, the rate, our cancellation terms, and how invoicing works. You, or your plan manager, will receive a copy.
Low admin for support coordinators and plan managers
Refer by email and we take it from there: we put the service agreement in place, confirm capacity, and invoice the plan manager directly. We are happy to discuss referrals, scope, and reporting needs before a participant begins.
- 01
Make contact
Email admin@thpa.au with the participant’s details, plan management type, plan and funding details, and consent to proceed.
- 02
We confirm and set up
We confirm the plan management type and our capacity, then put an NDIS service agreement in place with the participant and plan manager.
- 03
We schedule the first session
We schedule the first session by secure telehealth, Australia-wide.
- Invoicing is managed through Halaxy, our primary practice-management and billing system.
- Plan-managed invoices are sent directly to the nominated plan manager.
- Progress reports and plan-review letters are available with the participant’s consent. Tell us what you need and by when.
- The participant keeps the same psychologist throughout, so reporting comes from someone who knows the case.
- Records are held in Halaxy on Australian servers (AWS Sydney, AES-256 encryption); the only overseas disclosure is card payment data processed by Stripe, which never includes clinical information.
What we work with
Two things sit side by side under a plan: the presentation a participant is living with, and the capacity-building goals the funding is there to build. We work on both.
Presentations
Capacity building
Assessments and reports
This is not an exhaustive list. If you are unsure whether we are the right fit for a participant’s goals, please get in touch and we will let you know honestly.
Reports and letters
With the participant’s consent we provide progress summaries, plan-review letters and NDIS reporting as required. Tell us what you need and by when. Report writing and other non-face-to-face time is billed at the same hourly rate, as set out in the service agreement.
Scope and fit
A generalist scope by scheduled telehealth. Assessments are psychological, not psychiatric: we do not prescribe or review medication. Functional-impact reporting is provided as part of ongoing care with your treating psychologist, rather than as a standalone report. We apply positive behaviour support principles inside therapy; we are not a registered specialist behaviour support provider and do not write NDIS behaviour support plans or work with restrictive practices, which require an NDIS Commission approved behaviour support practitioner. See assessments for what is involved.
No referral needed to begin
You do not need a referral to begin with us under the NDIS.
- 01
Make contact
Contact us at admin@thpa.au, or have your plan manager or support coordinator make contact on your behalf.
- 02
We confirm your funding
We confirm how your plan is managed and whether NDIS funding can be used for our service.
- 03
We put an agreement in place
We put an NDIS service agreement in place.
- 04
We book your first session
We book your first telehealth session and send you a secure video link.
When plans change
We understand that plans change. Our cancellation terms for NDIS participants follow the NDIS Pricing Schedule.
- Please give at least 2 clear business days notice if you need to cancel or reschedule.
- Where notice is shorter than this, or a session is missed, a cancellation fee of up to 90% of the session fee may apply, as permitted under the NDIS Pricing Schedule.
- Genuine emergencies and technology failures are handled with discretion.
The specific terms are set out in your NDIS service agreement so that everything is clear before your first session.
NDIS, answered
A few things people often ask about psychology under the NDIS. If your question is not here, send us a message at admin@thpa.au.
No. NDIS participants do not need a GP referral to begin. You, your plan manager, or your support coordinator can contact us directly.
Access is limited for agency-managed (NDIA-managed) participants, because that funding generally requires a registered NDIS provider, and we are an unregistered provider. Self-managed and plan-managed participants can access our services. If you are unsure, contact us and we will help you check.
From the funding already in your plan, at $252.99 per hour, GST-free. If you are plan-managed we invoice your nominated plan manager directly; if you are self-managed, you or we invoice against your plan as agreed. Sessions draw down your Capacity Building funding, so it is worth knowing how much is left, and we will flag it with you as we go.
Psychology is generally funded under Capacity Building or Improved Daily Living supports, depending on how your plan is structured. Your plan manager or support coordinator can confirm this.
Whatever sits between you and the goals in your plan. That is often emotional regulation, coping and distress tolerance, anxiety and social confidence, sleep and routine, daily-living and routine goals, and adjusting to disability or chronic health conditions. We set the direction with you in the first sessions and review it against your goals as we go.
Yes, with the participant’s consent. We provide progress summaries, plan-review letters and functional-impact reporting as part of ongoing care with your treating psychologist. Tell us what you need and by when. Report writing and other non-face-to-face time is billed at the same hourly rate, as set out in the service agreement.
Our psychologists are trained in the functions of behaviour and work from positive behaviour support principles, and we apply that inside therapy: understanding what a behaviour is doing for the person, and building skills and routines that make it less necessary. What we do not do is the regulated service: we are not a registered specialist behaviour support provider, so we do not write NDIS behaviour support plans or work with restrictive practices. Those need an NDIS Commission approved behaviour support practitioner, and we are happy to say so early rather than waste a participant’s funding.
Yes, where it supports the participant’s goals and the participant consents. That can mean sessions that include a carer or family member, or coordinating with a support coordinator about how therapy is tracking.
Telehealth is widely used for psychological therapy in Australia. We deliver all sessions by secure video. Whether it suits a particular participant is something we are happy to discuss.
Yes. We handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Sessions are not recorded.
The NDIS and Medicare Better Access are separate funding streams, and a session is billed to one or the other, never both. Medicare needs a GP referral and a Mental Health Treatment Plan; the NDIS does not. We will help you work out which applies to your situation.
Get in touch
To enquire as a participant, or to refer as a plan manager or support coordinator, contact us at admin@thpa.au. We usually respond within 2 business days.
Contact details
- Email
admin@thpa.au - Website
thpa.au - Service area
Australia-wide (telehealth only) - Registered address
Level 18, 324 Queen Street, Brisbane QLD 4000 (a virtual office; Telehealth Psychology Australia is a telehealth-only service)
We work across Medicare Better Access, NDIS (self-managed and plan-managed), WorkCover Queensland, DVA, and private funding. Bookings are handled securely through Halaxy.
Ready when you are
To enquire as a participant, or to refer as a plan manager or support coordinator, get in touch. We will confirm how your plan is managed, put a service agreement in place, and book your first telehealth session.
A 2-minute enquiry · a reply usually within one business day · no health details needed