Psychology support under the NDIS
Telehealth Psychology Australia provides psychological therapy to NDIS participants by secure video, anywhere in Australia. You do not need a referral to begin. We are Registered Psychologists offering structured talking therapy as part of your plan. This page explains how we support participants, who we can work with, how sessions are funded, and how plan managers and support coordinators can engage us.
One-to-one therapy, by secure video
We deliver one-to-one psychological therapy by secure video. Sessions run for approximately 50 minutes (46 to 50 minutes) and are conducted through Halaxy Telehealth, which runs in your web browser with nothing to install. Sessions are not recorded.
The therapies we use include cognitive behavioural therapy (CBT), acceptance and commitment therapy (ACT), dialectical behaviour therapy (DBT) skills, schema therapy, eye movement desensitisation and reprocessing (EMDR), and supportive therapy. Where it is helpful, we may use brief, validated questionnaires such as the K10, PHQ-9, GAD-7 or DASS-21 to track how things are going over time.
These therapies are supported by clinical practice guidelines, including those of the Australian Psychological Society. Individual experiences vary, and we will discuss with you what a course of therapy might reasonably involve.
At a glance
- Telehealth only, Australia-wide, for children and adults.
- Secure video by Halaxy Telehealth (browser-based; video provided by Amazon Chime on AWS Sydney; AES-256 encryption; sessions are not recorded).
- Sessions of approximately 50 minutes.
- Modalities used: CBT, ACT, DBT skills, schema therapy, EMDR, supportive therapy.
Self-managed and plan-managed welcome
Telehealth Psychology Australia is an unregistered NDIS provider. This is a factual statement about our registration status, not a measure of quality. It affects who can use NDIS funding to access our services.
Self-managed participants
Welcome. You manage your own plan funding, and you or we can invoice against your plan as agreed.
Plan-managed participants
Welcome. We invoice your plan manager directly, with no gap for you to pay.
Agency-managed participants
Access is limited, because agency-managed (NDIA-managed) funding generally requires a registered provider.
If you are not sure how your plan is managed, your plan manager or support coordinator can confirm this, or you can contact us and we will talk it through.
Funded from your plan, with no gap
For self-managed and plan-managed participants, there is no gap to pay. The cost is met from your NDIS plan funding (Improved Daily Living or Capacity Building supports, depending on how your plan is structured).
- NDIS rate: $252.99 per hour (GST-free).
- Self-managed: no gap; you or we invoice against your plan as agreed.
- Plan-managed: no gap; we invoice your plan manager directly.
- An NDIS service agreement applies before the first session.
Before your first session, we will put in place an NDIS service agreement that sets out the service, the rate, our cancellation terms, and how invoicing works. You, or your plan manager, will receive a copy.
Straightforward to engage on behalf of a participant
We make it straightforward to engage Telehealth Psychology Australia on behalf of a participant. We are happy to discuss referrals, scope, and reporting needs before a participant begins.
- 01
Make contact
Contact us at directors@thpa.au with the participant’s details and consent to proceed.
- 02
We confirm and set up an agreement
We confirm the participant’s plan management type and capacity, and set up an NDIS service agreement.
- 03
We schedule the first session
We schedule the first session by secure telehealth, Australia-wide.
- Invoicing is managed through Halaxy, our primary practice-management and billing system.
- Plan-managed invoices are sent directly to the nominated plan manager.
- We can provide progress reports or letters where these are within scope and the participant has given consent.
- Records are held in Halaxy on Australian servers (AWS Sydney, AES-256 encryption); the only overseas disclosure is card payment data processed by Stripe, which never includes clinical information.
Support across a range of concerns
We provide psychological therapy for people experiencing a range of concerns, including:
If you are unsure whether we are the right fit for a participant’s goals, please get in touch and we will let you know honestly.
No referral needed to begin
You do not need a referral to begin with us under the NDIS.
- 01
Make contact
Contact us at directors@thpa.au, or have your plan manager or support coordinator make contact on your behalf.
- 02
We confirm your funding
We confirm how your plan is managed and whether NDIS funding can be used for our service.
- 03
We put an agreement in place
We put an NDIS service agreement in place.
- 04
We book your first session
We book your first telehealth session and send you a secure video link.
When plans change
We understand that plans change. Our cancellation terms for NDIS participants follow the NDIS Pricing Schedule.
- Please give at least 2 clear business days notice if you need to cancel or reschedule.
- Where notice is shorter than this, or a session is missed, a cancellation fee of up to 90% of the session fee may apply, as permitted under the NDIS Pricing Schedule.
- Genuine emergencies and technology failures are handled with discretion.
The specific terms are set out in your NDIS service agreement so that everything is clear before your first session.
NDIS, answered
A few things people often ask about psychology under the NDIS. If your question is not here, send us a message at directors@thpa.au.
No. NDIS participants do not need a GP referral to begin. You, your plan manager, or your support coordinator can contact us directly.
Access is limited for agency-managed (NDIA-managed) participants, because that funding generally requires a registered NDIS provider, and we are an unregistered provider. Self-managed and plan-managed participants can access our services. If you are unsure, contact us and we will help you check.
For self-managed and plan-managed participants, there is no gap. The $252.99 per hour rate is met from your plan funding.
Psychology is generally funded under Capacity Building or Improved Daily Living supports, depending on how your plan is structured. Your plan manager or support coordinator can confirm this.
Telehealth is widely used for psychological therapy in Australia. We deliver all sessions by secure video. Whether it suits a particular participant is something we are happy to discuss.
Yes. We handle personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Sessions are not recorded.
We can talk through the options. The NDIS and Medicare Better Access are separate funding streams. Medicare access works differently from the NDIS: it requires a GP referral and a valid Mental Health Treatment Plan from your GP, and it is not available without one. We will help you understand which stream applies to your situation.
Get in touch
To enquire as a participant, or to refer as a plan manager or support coordinator, contact us at directors@thpa.au. We usually respond within 2 business days.
Contact details
- Email
directors@thpa.au - Website
thpa.au - Service area
Australia-wide (telehealth only) - Registered address
Level 18, 324 Queen Street, Brisbane QLD 4000 (a virtual office; Telehealth Psychology Australia is a telehealth-only service)
We work across Medicare Better Access, NDIS (self-managed and plan-managed), WorkCover Queensland, DVA, and private funding. Bookings are handled securely through Halaxy. Verify current rebate and fee amounts with the relevant scheme.
Ready when you are
To enquire as a participant, or to refer as a plan manager or support coordinator, get in touch. We will confirm how your plan is managed, put a service agreement in place, and book your first telehealth session.
A 2-minute enquiry · a reply usually within one business day · no health details needed