Refer a patient
This page is for general practitioners, NDIS plan managers, support coordinators, and insurer case managers. It sets out who we are, what we treat, the funding pathways we accept, and how to refer. We see children and adults, Australia-wide.
Telehealth Psychology Australia is a telehealth-only practice working with clients across Australia. We accept referrals under Medicare Better Access, NDIS (self-managed and plan-managed), WorkCover Queensland, DVA, and on a private basis.
A telehealth psychology practice, Australia-wide
Telehealth Psychology Australia Pty Ltd (ACN 695 737 154, ABN 83 695 737 154) is a telehealth psychology practice. Services are delivered by psychologists holding general registration with the Psychology Board of Australia through AHPRA.
Both practitioners hold general registration with no area-of-practice endorsement, so the scope is generalist mental health, and there is no clinical-area fee tier.
Sessions are delivered by secure video through Halaxy Telehealth, which runs in the browser with nothing to install. Video is provided by Amazon Chime hosted on AWS Sydney, with AES-256 encryption. Sessions are not recorded. Each session runs approximately 50 minutes (46 to 50 minutes).
Our psychologists
Both are Registered Psychologists with the Psychology Board of Australia through AHPRA, both are Directors, and both are undertaking a Board-approved registrar program and bill at the registered-psychologist rate.
- NDIS participants: both work with self-managed and plan-managed participants on capacity-building goals, and provide progress reports and plan-review letters with consent. See NDIS.
- Scope: a generalist scope by scheduled telehealth. Assessments are psychological, not psychiatric.
Registered Psychologist · Director
Focus areas
Therapies
Qualifications
Master of Clinical Psychology and Master of Professional Psychology (Bond University); Bachelor of Psychology (Honours); Bachelor of Business.
Registered Psychologist · Director
Focus areas
Therapies
Qualifications
Master of Clinical Psychology (Bond University); Bachelor of Psychological Science (Honours, First Class) (Central Queensland University).
Concerns we work with
We work with people presenting with the following concerns.
- Anxiety
- Depression
- Trauma
- Stress and burnout
- Grief and loss
- Sleep difficulties
- Workplace concerns
- Self-esteem
- Relationship difficulties
- Life transitions
- ADHD support
This is a generalist scope. If a presentation falls outside what telehealth can safely support, or outside our scope, we will say so and discuss alternatives with you and the client.
How sessions are funded
Medicare Better Access
Available with a GP referral and a valid Mental Health Treatment Plan from your GP. Up to 10 rebated sessions per calendar year. The session fee is $230. The Medicare rebate is $101.55 for a registered psychologist when the client has a valid Mental Health Treatment Plan from your GP, leaving a typical out-of-pocket of $128.45. Sessions are not bulk-billed: the client pays the full fee and Medicare pays the rebate to the client.
You need: a GP referral and a valid Mental Health Treatment PlanNDIS
We welcome self-managed and plan-managed participants. Telehealth Psychology Australia is an unregistered NDIS provider, so access for agency-managed participants is limited. The NDIS rate is $252.99 per hour. No referral is needed; plan managers and support coordinators can refer directly.
You need: a self-managed or plan-managed planWorkCover Queensland
$277 per session. Requires insurer or case-manager approval. The first 6 psychology hours are usually pre-approved. Telehealth is accepted, and sessions are billed directly to the insurer.
You need: insurer or case-manager approvalDVA
We see DVA Gold Card holders, and White Card holders with an accepted mental health condition. DVA is billed directly under its fee schedule, with no gap for the client. Referral is by D904 from the client’s GP (or psychiatrist).
You need: a D904 referralPrivate
The session fee is $230 (GST-free), with no referral required.
You need: nothing in advanceReferring by pathway
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01
Medicare
Provide a GP referral together with a valid Mental Health Treatment Plan from the GP. The client pays the full fee and claims the Medicare rebate (with a valid Mental Health Treatment Plan from their GP).
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02
NDIS
A plan manager or support coordinator can refer. No GP referral is required. Please indicate whether the participant is self-managed or plan-managed and provide the relevant plan and funding details.
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03
WorkCover Queensland
Case-manager approval is required before the first session. Please confirm the claim number and the approved number of hours.
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04
DVA
Gold Card holders, and White Card holders with an accepted mental health condition, can be referred with a D904 referral from their GP. We bill DVA directly and there is no gap for the client. Please send the D904 with the referral.
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05
Sending a referral
Send referrals and supporting documents by email to admin@thpa.au, or through Medical Objects. Please include the client’s contact details, the funding pathway, and any relevant background with the client’s consent. Please do not send patient details through the website enquiry form; use email or Medical Objects.
After a referral comes in
- We contact the client to arrange intake as soon as we can, usually within a couple of business days. There is currently no waitlist for new clients.
- You receive a review letter after session 6, in time for the plan review, and again at session 10 or at discharge.
- With the client’s consent, we keep you informed of relevant progress and any matters affecting the referral.
- If a client is assessed as outside the scope of safe telehealth care, we will advise you promptly and discuss appropriate alternatives.
Assessment, therapy and reporting
We provide assessment and evidence-based therapy. Modalities used include cognitive behavioural therapy (CBT), acceptance and commitment therapy (ACT), dialectical behaviour therapy (DBT) skills, schema therapy, eye movement desensitisation and reprocessing (EMDR), and supportive therapy. Where useful, we use validated outcome measures such as the K10, PHQ-9, GAD-7, and DASS-21 to inform and monitor care.
These approaches are supported by clinical practice guidelines, including those of the Australian Psychological Society and the National Institute for Health and Care Excellence (see NICE guidance NG222 on depression, CG113 on anxiety and NG116 on post-traumatic stress disorder). Individual experiences vary.
Reports and letters
With the client’s consent, we provide reports and letters to GPs, NDIS plan managers and support coordinators, and insurers. This includes Mental Health Treatment Plan review letters for GPs, progress summaries, and NDIS or WorkCover reporting as required.
Please tell us what you need and by when, and we will confirm what we can provide.
How to reach us
For referrals, reporting requests, or to discuss a client’s funding pathway, get in touch by email and we will respond as soon as we can.
Practice details
- Email: admin@thpa.au
- Phone: (07) 2147 6850
- Website: thpa.au
- Service area: Australia-wide
- Registered address: Level 18, 324 Queen Street, Brisbane QLD 4000 (a virtual office; Telehealth Psychology Australia is telehealth only)
Send a referral or get in touch
Tell us about the client, the funding pathway, and any relevant background with their consent. We will arrange intake and keep you informed as appropriate.