Make an enquiry
If you would like to enquire about appointments, you can send us the details here. Telehealth Psychology Australia is an online psychology practice serving clients across Australia. There is no cost and no obligation to enquire. You can also reach us by email at directors@thpa.au or by phone on (07) 2147 6850.
Complete the fields below and we will get back to you. You do not need to share anything clinical in detail. A short summary is enough for us to understand whether we can help.
This form is not monitored continuously and is not for urgent help. If life is in danger, call 000. For 24/7 support: Lifeline 13 11 14 or Beyond Blue 1300 22 4636.
Thank you, your enquiry is on its way
We have received your details and one of our psychologists will be in touch, usually within one business day.
If your situation feels urgent in the meantime, please call Lifeline on 13 11 14, or 000 in an emergency.
From enquiry to first session
Sessions run for approximately 50 minutes (46 to 50) and take place by secure video through Halaxy Telehealth, which runs in your web browser. There is nothing to install.
- 01
We respond to your enquiry
We get back to you promptly, usually within one business day.
- 02
A brief, no-cost conversation
We check whether we are a good fit for what you are looking for, and whether telehealth suits your needs.
- 03
Intake and consent
If we proceed, we send you the intake form and consent documents to complete before your first session.
- 04
You book your first appointment
We book your first appointment at a time that works for you.
Tell us your pathway, or pick "Not sure"
You can tell us your funding pathway in the form, or select "Not sure" and we will talk it through with you.
Medicare
Under the Better Access initiative you may be eligible for up to 10 rebated sessions per calendar year. This requires a GP referral and a valid Mental Health Treatment Plan from your GP. The session fee is $230 and the rebate is $101.55, leaving a typical out-of-pocket of $128.45. Medicare pays the rebate to you; sessions are not bulk-billed.
NDIS
We are an unregistered NDIS provider. We welcome self-managed and plan-managed participants; access for agency-managed participants is limited. No referral is needed, and plan managers and support coordinators are welcome to refer. The rate is $252.99 per hour.
WorkCover Queensland
$277 per session. This requires approval from the insurer or case manager. The first 6 psychology hours are usually pre-approved, telehealth is accepted, and we bill the insurer directly.
DVA
We welcome DVA Gold Card holders, and White Card holders with an accepted mental health condition. You need a D904 referral from your GP. DVA pays us directly, so there is no cost to you.
Private
You can pay privately without a referral. The session fee is $230.
Before you enquire
A few things people often ask. If your question is not here, send us a message at directors@thpa.au.
No. You can enquire at any time. A GP referral and a valid Mental Health Treatment Plan from your GP are only required if you wish to claim a Medicare rebate.
No. Telehealth Psychology Australia is a telehealth-only practice. All sessions are held by secure video, anywhere in Australia.
Your sessions are with one of our Registered Psychologists. You can state a preference in the form, or select "No preference".
No. There is no cost and no obligation to make an enquiry.
We respond to enquiries promptly, usually within one business day.
Yes. We handle your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Card payments may be processed through Stripe (payment data only, never clinical information); clinical records are held in Australia.
There is no cost and no obligation to enquire
If you are not sure whether telehealth or our practice is right for you, you are welcome to ask. We will give you straightforward information so you can decide what suits you.